Refund policy

Return requests are considered on a case-by-case basis. 

You can always contact us for any return questions at zombietools@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

If we discuss a return and choose to move forward with the return process, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be refunded on your original payment method, minus a 5% processing fee. Please remember this may take some time for your bank or credit card company to process and post the refund.

If you place an order and request a refund prior to your order being completed and/or shipped, you will be refunded on your original payment method, minus a 5% processing fee. Please remember this may take some time for your bank or credit card company to process and post the refund.

Non-returnable items

All sales are final on custom blades, custom engraving, merchandise or gift cards (exceptions would be a defective blade or an error on our part).